Privacy Policy
Man with Van Beckton Privacy Policy
This Privacy Policy explains how Man with Van Beckton collects, uses, stores and protects your personal data when you use our services. It applies to all Man with Van Beckton customers in our operating area and to anyone who contacts us to enquire about our services.
We are committed to handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and related data protection legislation.
Data Controller
For the purposes of data protection law, Man with Van Beckton is the data controller for the personal data that we collect and process in connection with our services. This means we decide how and why your personal information is used.
Personal Data We Collect
We may collect and process the following types of personal data about you:
Identification and contact details such as your name, address, service address, collection and delivery addresses, and general location information related to your booking.
Communication details such as your preferred contact method and the content of communications you send to us, including enquiries, booking details, feedback and complaints.
Booking and service information such as dates and times of services, type of items to be moved, access information, special delivery instructions and related logistical details.
Billing and payment information such as payment status and billing history. We do not store full card details; where electronic payments are used, these are processed by secure payment processors.
Technical and usage data such as basic device and browser information, and how you interact with our website or online forms, where applicable. This may include information collected via cookies or similar technologies, used only for essential or analytical purposes.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, confirm a service, communicate with us by phone or online, or provide feedback.
We may also receive personal data indirectly if someone else books a service on your behalf and provides your contact details or delivery address, or where your details are included in job instructions from a business customer who has engaged us to provide services.
Lawful Bases for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contractual necessity: We process your data where it is necessary to enter into and perform a contract with you, including providing quotes, managing bookings, delivering our man and van services and handling payments and invoices.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing and improving our services, maintaining records, responding to enquiries, preventing misuse of our services and defending legal claims.
Legal obligations: We process certain information to comply with legal and regulatory requirements, such as record keeping, accounting, tax obligations and responding to lawful requests from authorities.
Consent: In limited cases, we may rely on your consent, for example, where we use optional cookies or send certain types of marketing communications. Where consent is used, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes, arrange and manage bookings, and deliver our man and van services.
To communicate with you about your enquiry or booking, including confirmations, updates and any changes to the service.
To handle billing, process payments via our payment processors, and maintain accurate financial records.
To manage our relationship with you, including dealing with feedback, queries, concerns or complaints.
To operate, secure and improve our website, systems and services, including monitoring usage and troubleshooting issues.
To comply with legal requirements, resolve disputes and enforce our contractual terms.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes described in this policy. They are required to implement appropriate security measures and to respect the confidentiality of your data.
Categories of processors may include:
Payment service providers who process payments and handle card transactions securely.
IT and hosting service providers who host our website, email systems or other business tools.
Communication service providers who enable us to send service messages or booking confirmations.
Professional advisers such as accountants or legal advisers where necessary for our business operations and compliance obligations.
We may also share personal data where necessary with law enforcement agencies, regulators or other authorities if required by law or to protect our legal rights.
We do not sell or rent your personal data to third parties.
International Transfers
Where our service providers or their systems are located outside the United Kingdom or the European Economic Area, we ensure that appropriate safeguards are in place before any personal data is transferred. These safeguards may include relying on adequacy regulations, using standard contractual clauses approved by relevant regulators, or other lawful transfer mechanisms.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to satisfy any legal, accounting or reporting requirements.
In general:
Booking and service records are retained for a period that allows us to answer queries, manage any disputes and comply with tax and accounting rules.
Communication records are retained for a period necessary to manage our relationship with you and demonstrate how we have handled enquiries or complaints.
Where we no longer need your personal data, we will delete it or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions, but we will always respond to any request you make in accordance with the law.
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you have withdrawn consent.
Right to restriction: You can ask us to restrict the processing of your data in specific situations, such as while we check its accuracy or where you have objected to our use of it.
Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will then stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format or transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use to speak with us.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concern directly.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures may include access controls, secure storage, encryption where appropriate, staff awareness and regular review of our security practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in law or in best practice. Any updated version will be made available through our usual communication channels. We recommend that you review this policy periodically to stay informed about how we protect your information.
