Terms and Conditions
Man with Van Beckton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Beckton provides removal and related services. By making a booking, you agree that you have read, understood and accept these Terms and Conditions. They apply to all services supplied by Man with Van Beckton unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business that requests or accepts a quotation or makes a booking for services from Man with Van Beckton.
Services means any removal, collection, delivery, loading, unloading, packing, transport, or related services carried out by Man with Van Beckton.
Vehicle means any van or other vehicle used by Man with Van Beckton in the course of providing the Services.
Goods means any items, belongings, furniture, equipment, boxes or other property that are the subject of the Services.
Contract means the agreement between the Client and Man with Van Beckton for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Man with Van Beckton provides man and van removal services, including but not limited to household moves, small office moves, collections and deliveries, and related transport services within the general service area. The specific details of each job, such as the number of vehicles, number of operatives, timing and locations, will be confirmed during the booking process.
Any additional services requested on the day of the move, such as extra stops, extra labour or extended time, are subject to availability and may incur additional charges. Man with Van Beckton reserves the right to decline any request that falls outside its normal operations or legal obligations.
3. Booking Process
All bookings must be made in advance. A booking is only confirmed when Man with Van Beckton has accepted the details of the job and has provided confirmation to the Client. Provisional or informal discussions do not constitute a confirmed booking.
At the time of enquiry, the Client must provide accurate information, including but not limited to:
The collection and delivery addresses.
The date and approximate time required.
Details of the Goods to be moved, including approximate quantity, dimensions and any heavy or fragile items.
Access information for each address, including parking restrictions, floor level, lift availability and any particular difficulties.
Any other relevant information that may affect the time, resources or suitability of Vehicles for the job.
Man with Van Beckton will base its quotation and scheduling on the information provided by the Client. If the information is incomplete or inaccurate, additional charges may apply or the Services may not be able to proceed as planned.
4. Quotations and Pricing
Quotations may be provided based on hourly rates, fixed prices, or a combination of both, depending on the nature of the job. Unless expressly stated, quotations are for standard working hours and do not include congestion charges, tolls, parking fees, or additional labour.
Quotations are valid for a limited period as indicated at the time of issue. Man with Van Beckton reserves the right to revise a quotation if:
The Client changes the job details.
There are delays or circumstances beyond Man with Van Beckton's reasonable control.
Access is more difficult than advised or there are additional floors, long carries, or waiting times.
Additional Goods or services are requested beyond those originally described.
All prices are stated exclusive of any government taxes or charges that may apply from time to time, unless otherwise stated.
5. Payments
Unless otherwise agreed in writing, payment terms are as follows:
For domestic Clients, payment is generally due on completion of the job on the same day, using an approved payment method.
For business Clients, payment may be subject to agreed credit terms, in which case invoices must be paid within the period specified on the invoice.
Man with Van Beckton may require a deposit or full payment in advance to secure a booking, particularly for larger moves or busy periods. Any required deposit will be notified to the Client at the time of booking.
Time is of the essence in relation to payment. If payment is not received when due, Man with Van Beckton may charge interest on overdue amounts and may suspend or cancel any further Services until all outstanding sums are paid.
6. Cancellations and Amendments
The Client may cancel or amend a booking by giving reasonable notice. The following cancellation terms will normally apply:
If the Client cancels more than 48 hours before the scheduled start time, any prepaid amounts may be refunded at the discretion of Man with Van Beckton, subject to any non-recoverable costs.
If the Client cancels less than 48 hours but more than 24 hours before the scheduled start time, Man with Van Beckton reserves the right to retain part or all of any deposit to cover lost bookings and administrative costs.
If the Client cancels less than 24 hours before the scheduled start time, arrives significantly late, or is not present, Man with Van Beckton may charge up to the full quoted amount.
Where the Client requests amendments to the date, time, addresses, or scope of the job, Man with Van Beckton will make reasonable efforts to accommodate the changes but cannot guarantee availability. Revised pricing may apply.
Man with Van Beckton reserves the right to cancel or reschedule a booking due to reasons beyond its control, including but not limited to Vehicle breakdown, severe weather, accidents, illness or other operational issues. In such cases, liability will be limited to refunding any amounts paid for the affected Services or rescheduling at a mutually convenient time.
7. Client Responsibilities
The Client is responsible for:
Ensuring that adequate parking is available for the Vehicle at all relevant addresses and for securing any necessary permits or permissions.
Ensuring that access to the property is safe, clear and reasonable, including staircases, lifts, hallways and doorways.
Packing all Goods safely and adequately, unless packing services have been agreed. Fragile or valuable items must be clearly marked and appropriately protected.
Being present or represented at the collection and delivery points to provide instructions and sign any documentation as required.
Checking the Vehicle at the end of the job to ensure that no items are left behind.
The Client must not request the transport of any prohibited, illegal or hazardous items, including but not limited to explosives, flammable substances, firearms, drugs, or live animals. Man with Van Beckton reserves the right to refuse to handle any item at its discretion.
8. Limitations of Service
Unless specifically agreed in writing, Man with Van Beckton does not undertake:
Disconnection or reconnection of appliances, fixtures or fittings.
Removal of doors, windows or other structural alterations to gain access.
Specialist dismantling or reassembly of complex furniture or equipment.
Handling of items that require specialist equipment, certification or expertise.
Where such tasks are carried out as a courtesy at the Client's request, they are done at the Client's risk and Man with Van Beckton accepts no liability for any resulting damage or loss.
9. Liability and Limitations
Man with Van Beckton will exercise reasonable care and skill in providing the Services. However, the Client acknowledges that minor damage or wear may be an inherent risk of moving Goods.
Man with Van Beckton will not be liable for:
Loss or damage arising from the Client's failure to adequately pack or protect Goods.
Loss or damage caused by defective or insecure packaging supplied by the Client.
Loss or damage to the internal workings of electrical or mechanical items, unless there is clear evidence of physical damage caused by Man with Van Beckton.
Loss or damage where Goods are moved at the express instruction of the Client against the advice of Man with Van Beckton.
Loss or damage where the Goods are already damaged, unstable or in poor condition prior to the move.
Indirect, consequential or purely economic loss, including loss of profit, loss of opportunity or loss of business.
The total liability of Man with Van Beckton for any claim arising out of or in connection with the Services shall not exceed the amount paid or payable for the specific job in question, unless otherwise required by law.
The Client must notify Man with Van Beckton in writing of any loss or damage allegedly caused by the Services as soon as reasonably possible and in any event within a reasonable time of the completion of the job. The Client must allow Man with Van Beckton the opportunity to inspect any alleged damage.
10. Insurance
Man with Van Beckton will maintain appropriate insurance in relation to its vehicles and legal liabilities. The Client is responsible for ensuring that they have adequate insurance for the Goods being moved, including any high-value items. If the Client wishes to declare any item of exceptionally high value, this must be notified in advance so that suitable arrangements can be considered.
11. Waste and Environmental Regulations
Man with Van Beckton operates in accordance with applicable waste carriage and disposal regulations. The Client must not request Man with Van Beckton to dispose of waste illegally or to remove items that are classified as hazardous or controlled waste, unless previously agreed and properly arranged.
Where Man with Van Beckton agrees to remove unwanted items, these will be transported only to authorised facilities or as otherwise permitted by law. Additional charges may apply for disposal services, bulky waste, or items requiring special handling.
The Client remains responsible for ensuring that any items presented for removal or disposal are lawful and safe. Man with Van Beckton may refuse to transport any item that, in its reasonable opinion, may pose a risk to safety, cause pollution or breach environmental regulations.
12. Delays and Events Beyond Control
Man with Van Beckton will use reasonable efforts to adhere to the agreed timescale. However, times are estimates only and may be affected by factors beyond reasonable control, including traffic conditions, road closures, adverse weather, accidents or delays caused by third parties.
Man with Van Beckton shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events outside its reasonable control. In such cases, Man with Van Beckton will endeavour to keep the Client informed and to complete the Services as soon as reasonably practicable.
13. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Man with Van Beckton as soon as possible so that it can be investigated and, where appropriate, remedied.
Man with Van Beckton will seek to resolve complaints promptly and fairly. The Client should provide all relevant details, including dates, locations, description of Goods and any supporting evidence.
If a dispute cannot be resolved amicably, the parties may consider mediation or other forms of alternative dispute resolution before commencing formal legal proceedings, where appropriate.
14. Data Protection and Privacy
Man with Van Beckton will collect and use personal information from the Client only for legitimate business purposes, such as arranging and providing the Services, handling payments, managing bookings and meeting legal obligations.
Personal information will be kept secure and will not be shared with unnecessary third parties, except where required by law or where necessary to perform the Contract, for example with insurers or subcontractors engaged in the provision of the Services.
15. Subcontracting
Man with Van Beckton reserves the right to use suitably qualified subcontractors or partner operators to carry out all or part of the Services. Where subcontractors are used, Man with Van Beckton will remain responsible for the overall delivery of the Services to the Client.
16. Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Client and Man with Van Beckton in relation to the Services. No other terms, whether implied by trade, custom, practice or otherwise, shall apply unless expressly agreed in writing.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By proceeding with a booking or using the Services of Man with Van Beckton, the Client acknowledges and agrees to be bound by these Terms and Conditions.
